Let me first mention my fault: I have applied to port out from Airtel and move to Idea Cellular.

Immediately on the next day afternoon after submitting porting application, a lady calls me who says she's from Airtel (caller's landline number is 033-40182900). She asks me if I wanted to port out of Airtel, after hearing my affirmative answer she asks what documents did I submit to the new operator. To this I reacted by saying I've submitted requisite documents as per guidelines of MNP.

She keeps pressing me to tell her what papers I've submitted to RNO (recipient network operator). Then I politely tell her that look, I've told you that I fulfilled the official formalities as per norms of MNP and it is done at Idea Cellular store in my locality.

Now begins the epic abuse story. She talks to someone nearby, a male voice is heard, they both laugh for a moment, then she gets back to me and in a mocking tone she says and I'm quoting (translating it) ~ "Where did you get Idea? There's no such thing called Idea in Kolkata!"

I was greatly taken aback at this kind of behavior, her voice was so terribly mocking me! I couldn't also understand how Bharti Airtel is underestimating Aditya Birla Group! Then I said, "what do you mean? I've wanted to port to Aditya Birla Group's Idea Cellular and you say there's nothing like that in Kolkata?" Again, she talks to the male person nearby, they laugh again.

Again she gets back to me and this time she says "where did you submit the documents?"; to this I again said that I've already told her I did it at a Idea store. She reverts back to her mockery again, she says "oh please tell me clearly you didn't submit documents at a roadside shop, did you?"

Just imagine the level of disrespect and abuse that was being thrown at me! All this long I was feeling highly tempted to shout back but since at the other end was a lady and true Indians never dishonor a lady, I didn't show any kind of disrespect towards her. But Airtel made me feel highly victimized, for no fault of mine. I just wanted to port out, that's my fault?

NOW, I am reading serious allegations against DNO (donor network operators) all around the web, I am afraid that Airtl is already motivated to reject MNP requests and my porting will also be definitely rejected, specially after this kind of a call. This lady hung up by saying "OK" in a tone which sounded like "you're going to pay for this"...

I am registing this complaint here and I'll post follow-up of next happenings. It seems that giant corporates are in a major killing spree, they're badly attacking customers - all due to this MNP and government is either careless or ignoring the major problem around the MNP thing. I see customers are highly suffering.

UPDATE:
A copy of this complaint has been sent to airtelpresence@in.airtel.com on 29th Dec 2011