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Author Topic: Big Thumbs down to AIRTEL Postpaid Services  (Read 367 times)

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CCI_complaints

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Big Thumbs down to AIRTEL Postpaid Services
« on: January 09, 2012, 07:25:21 pm »
Dear Consumer Court,

I am a Airtel Postpaid customer from the past 10 days. I am lodging this complaint as a result of severe inconvenience caused from the past two days. Airtel representatives have called me twice a day for one week to change to Postpaid service. And when the change is done, I was surprised to see the huge amount of unbilled amounts that gets increased every day. I understood that the unbilled amount doesn't consider the 1 GB GPRS free usage and the free calls available under the taken plan. So the unbilled amount what is shown should be treated as DUMMY figure.

Now the most embarrassing part is since the unbilled amount has crossed the Maximum limit (which is set to Rs 1300 for me), My Airtel number is debarred from making any outgoing calls! This is never explained by the AIRTEL representatives who have requested me to convert to Postpaid. My unbilled amount as of today is seen around Rs 4000 (for a ten days period) where as actual bill will not be more than Rs 300 for sure. I have made in-numerous calls to Nodal officers and then applet officers only to get the same info that "The unbilled amount has crossed the Maximum limit and I have to clear the balance amount to get activated".

What I don't understand is when it is very clear that the unbilled amount can go upto approximately Rs 15000 by using the free 1 GB GPRS, why not the maximum limit be set to that amount initially. And how can AIRTEL take this action against my number based on a DUMMY figure (Unbilled amount). Now the applet officers say a change in this maximum limit would take 4 days. It seems I need to wait for these four days or I should pay around Rs 3000 for continuing the Postpaid service. How ridiculous and disgusting!

I request Consumer Court to take severe action on this and hammer the illogical rules that have been set which are troublesome to the Airtel postpaid customers.

Yours Sincerely,
Sarath Desu
My mob : 9900707669

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